Our return policy is very clear, if you are unhappy with the product we will take it back no questions asked within 30 days buyer pays shipping.
All Warranty or Quality issues will be with us directly and will be handeled in an expeditious manner.
In case of damage in transit please let us know within 15 days of receipt of the product, we will schedule a carrier pickup and send you out a replacement right away.
After 30 days customer would have to pay shipping back, once the product is back at our warehouse we will inspect and issue you a credit minus 25% restocking fee. This fee can be waived by submitting pictures of your finished project.
To start a return give us a call at 1-833-7MOSAIC (1-833-766-7242) 9am to 5pm Eastern Standard Time or Email Us please be sure to include your order number and reason for the return.Click Here To Start a Return